Supplemental IT support is a customized service plan designed to enhance your organization’s IT capabilities by providing additional support where it’s needed most.
Our goal is to help your business maintain a strong and efficient IT environment while allowing your existing resources to focus on their core responsibilities.
One key advantage of our Supplemental IT Support is our ability to provide a limited scope of services for organizations with existing IT resources.
We can step in to manage higher-level tasks such as network administration, server maintenance, and security management when your in-house team lacks the necessary time, resources or expertise. By taking on these essential responsibilities, we enable your team to concentrate on their primary duties and ensure that your IT infrastructure remains robust and secure.
Another situation where our supplemental IT support service is advantageous is in situations where a larger company operates satellite offices without an available local IT presence. In these cases, we provide the necessary support and resources to ensure that remote offices can operate efficiently and effectively. This results in improved productivity and employee satisfaction, as local staff can rely on our expertise whenever they need assistance.
One thing worth noting is that our supplemental IT support service does not include hourly project work, as-needed “boots on the ground” assistance, or additional resources for one-time projects. Instead, our focus is on providing ongoing support through our monthly flat-rate model, with an ongoing scope identified to the specific needs of each client.
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