Company Overview
Onset Solutions, Inc. has been a leader in Information Technology management and support services since 2001. We are dedicated to empowering small businesses and nonprofit organizations through collaborative partnerships, ensuring they receive reliable IT support with no surprises. Collectively, we are a team committed to growth and development, and we’ll support and enhance your desire to learn new technologies and take on challenging roles and clients as you progress.
What you’ll do
- Tech Support & Troubleshooting – Be the first line of defense when things break, working with users to resolve issues quickly and escalate when necessary.
- Server & Network Management – Deploy, configure, and maintain Windows & Linux servers. Help keep networks fast and secure.
- Backup & Recovery – Implement and manage backup solutions to keep data safe. Assist in disaster recovery efforts when needed.
- Virtualization & Cloud Support – Assist with virtual environments and optimize performance under the guidance of senior administrators.
- Security & Compliance – Configure security measures like firewalls and VPNs, support vulnerability assessments, and help keep IT systems locked down and protected.
- Documentation & Best Practices – Keep track of system configurations, create user guides, and contribute to process improvements.
- Collaboration & Growth – Work alongside cross-functional teams, contribute to IT projects, and keep up with the latest industry trends to level up your skills.
What you’ll bring to the table
- Education & Experience – A Bachelor’s degree in IT, Computer Science, or a related field, OR equivalent hands-on experience in a relevant IT role preferred.
- Server Administration – Basic experience with Windows and Linux servers, including deployments, routine maintenance, security patching, and troubleshooting common server issues.
- Networking Basics – Understanding of TCP/IP, DHCP, DNS, VLANs, firewalls, VPNs, and network troubleshooting. Experience with basic network configuration and monitoring tools is a plus.
- Virtualization & Cloud – Familiarity with virtualization technologies (VMware, Hyper-V) and cloud-based services such as Azure or AWS is helpful.
- Backup & Disaster Recovery – Understanding of backup solutions, disaster recovery procedures, and data protection best practices.
- Security Awareness – Basic knowledge of firewall configurations, endpoint security, and vulnerability assessments. Understanding of cybersecurity best practices is a big plus.
- Technical Support & Troubleshooting – Ability to diagnose and resolve most IT issues with ease.
- Documentation & Process Management – Comfortable documenting system configurations, processes, and troubleshooting steps. Experience with ITIL best practices is a plus.
- Soft Skills & Teamwork – Strong communication skills, ability to explain technical concepts to non-technical users, and a collaborative mindset to work effectively within a team.
- Physical & On-Site Work – Ability to lift up to 50 lbs, travel locally to client sites, and work in-office full-time with occasional after-hours work when needed.
Why you’ll love working here
- Career Growth – We’re all about learning and development, and you’ll get hands-on experience with cutting-edge IT solutions.
- Team Culture – Work with smart, supportive people who actually enjoy what they do.
- Meaningful Work – Your work directly impacts businesses by keeping their IT systems running smoothly.
- Competitive base compensation: $60,000 to $70,000 based on experience.
- Full Benefits (100% Paid PPO Health Insurance for our direct employee, dental, vision, Simple-IRA retirement matching, PTO, and more)
Additional Information:
- This is an in-person position that primarily works out of our office in Lakewood, Colorado. This position may also require being onsite at various customer locations within the Denver area.
- This position requires use of a reliable personal vehicle for travel to / from customer locations (mileage reimbursed).
- Our professional dress code ranges between conservative business casual and business professional depending on the situation.
- This is a full-time position and typical work hours are Monday through Friday, 8:00 a.m. to 5 p.m. Additionally, this position will participate in some after-hour and on-call activities.
