We believe that technology should empower people and organizations to reach their full potential. Founded in 2001, our mission has always been to provide relationship-focused, approachable, and integrity-driven IT support for small businesses and organizations.
From the very beginning, the driving force behind Onset Solutions has been the desire to create a positive impact on the work lives of our clients. We understand that technology can be both a powerful tool, yet can also be a source of frustration. That’s why we have made it our goal to demystify the complexities of IT, allowing our clients to focus on what they do best while we take care of their technology needs.
Our people-powered approach to IT support stems from the belief that, at the core of every successful business, there are individuals striving to make a difference. This belief has shaped our company culture and guided our commitment to building and maintaining “positive, productive relationships” with our clients and within our team.
We believe that every interaction with our clients should be a positive and consistent experience. Our team members are not only skilled IT professionals, but also approachable individuals who genuinely care about our clients’ success. We emphasize the importance of empathy, professionalism, and collaboration, both in our dealings with clients and in our internal operations.
We foster a culture of continuous learning and growth. Our team members actively pursue personal and professional development, understanding that the IT landscape is constantly evolving. This commitment to staying at the forefront of industry knowledge enables us to deliver the best possible solutions for our clients.
Throughout our history, we have been guided by the principle of always doing right by our clients. This unwavering commitment to integrity has led us to forge our own path in the IT industry, prioritizing the needs of our clients over potential partnerships or financial incentives. We take pride in our independence, which allows us to provide unbiased recommendations and solutions tailored to the unique requirements of each client.
As we look toward the future, our goals remain centered on growth, innovation, and building lasting relationships with our clients. We will continue to embrace new technologies and methodologies, while never losing sight of the human element that sets us apart. Our team is dedicated to helping clients succeed, and we will always prioritize their best interests as we navigate the ever-changing world of technology.
Onset Solutions is more than just an IT support company. We are a team of passionate professionals who truly care about the people and organizations we serve. Together, we are committed to empowering our clients with the tools, knowledge, and support they need to thrive in an increasingly connected world.
Address “how do I…” and “this isn’t working” challenges for staff. Includes troubleshooting software and hardware.
Make recommendations based on budget and needs. Configure services and ensure staff has the tools they need for success.
Assist with internet connectivity, general infrastructure (firewalls, switches, WiFi, servers) and remote access.
Serve as a thought leader for business I.T. needs. Advise on file storage, equipment replacements, changing business needs and more.
Apply software updates, oversee data backups, and monitor equipment status to proactively identify issues.
Our team can assist remotely or onsite depending on your needs.
Reach out to learn more about how we can help.
